We care about transparency and want your experience with our service to be simple and safe. Here’s a clear overview of how everything works:

How the service works:

• Freelancers list services with fixed prices that Employers may review and order.
• Employers choose and pay for a listing; funds are securely reserved until the order is completed.
• Once the Employer accepts the result, the reserved funds are released to the Freelancer’s balance.
• The platform provides the technical and payment infrastructure to support this process.

Registration and verification:

• Both Freelancers and Employers must register an account.
• Freelancers are required to complete identity verification (KYC) before withdrawing funds.
• This helps maintain security, prevent fraud, and comply with global standards.

Subscriptions:

• Freelancers can choose from several subscription plans with different limits and features (e.g., number of services they can list, visibility in search, or support options).
• Subscriptions are billed monthly and must be renewed manually at the end of each paid period.

Payments and refunds:

• Payments are held in reserve until an order is marked as accepted.
• If no deliverables are uploaded within the agreed deadline, the order is automatically cancelled and refunded.
• Once a Freelancer submits work, the Employer has 72 hours to accept or reject it. If no action is taken, the order is automatically accepted.
• Employers may reject a delivery up to three times, with reasons provided. After that, the order must be accepted or closed with a refund.

Disputes:

• The service does not judge creative quality or subjective satisfaction.
• What can be verified: whether deliverables were uploaded, whether the files are accessible, and whether they match the required format.
• Any disputes regarding quality or content must be resolved directly between Freelancers and Employers.

Data protection:

• Personal data (such as name, email, payment details, or verification documents) is collected only for account management, transactions, security, and compliance.
• We do not share personal information with third parties for marketing purposes.

Cookies:

• Cookies are used to ensure the site functions correctly and to improve usability.
• Essential cookies support login, payments, and security.
• Analytics and functional cookies can be managed or disabled in browser settings.

Other important points:

• Freelancers are responsible for paying their own taxes.
• Access is restricted for users in countries under international sanctions.
• Policies may be updated from time to time; the current version is always published on the site.